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I’m setting to 4 minutes with those above browser extensions and settings and it works well. this is just another case of a small company becoming too big, hires a big name CEO to keep stock price up and business is now about cost cutting and no real development. They have customer retention as it is just too hard to change products. Another Xero user that loves the system but hates having to log back in every time I sit down to check some information or create an invoice.
Invoicing and jobs, Time tracking WorkflowMax 112 Invoicing and jobs, Time tracking A Xero product offering all-in-one workflow. Over 10,000 service businesses trust WorkflowMax for quotes, timesheets, financial project management, reporting, invoices and much more. Your online accounting dashboard gives you the tools to follow up on outstanding invoices with a summary of what’s owed to you. Filter invoices by due date, amount owed, or how long they’ve been outstanding and drill down for extra information. See all your key information in one simple place with the online accounting dashboard. Track your bank balances, invoices, bills and more, so you can keep an eye on your finances. Small businesses, accountants and bookkeepers in your neighbourhood and across the world trust Xero with their numbers.
I lock my desktop when I’m away but find the 1/2 hour timeout frustrating when i get a phonecall and come back to my xero window and i need to login again. Does anyohe else think the timeout should be extended to at least one hour if not longer? I would be interested to know why Xero believe I should be locked out of my own accounts system if I don’t touch it for 30 minutes.
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Xero, I appreciate your efforts to manage my security, I’d liek you to put as much effort onto addressing all teh other feature requests here. I like your product but i am getting a little frustrated at teh lack of functionality.
Understand the need for security however there needs to be a balance between security and freedom. That is freedom to choose your level of security.
- Staff picks Consider these apps that have been hand-picked by the Xero teamXero apps and add-ons Apps, add-ons, and integrations that are built and owned by Xero.
- Update – Just to let you know that we’re still working on this – we’ll update you as soon as we have more information.
- Invoicing and jobs, Time tracking WorkflowMax 112 Invoicing and jobs, Time tracking A Xero product offering all-in-one workflow.
- Xero backs up your data and protects it with multiple layers of security including industry-standard data encryption and secure data centers.
- That way when I’m working on a large invoice or purchase I will be notified before it times out.
- Heya Sally – I’m sorry you’ve been having difficulty getting into your account.
so I can’t check prices, talk to clients, or go to the toilet. the business owner should hold responsibility on how long the afk feature is. I get the feeling however that the Xero product team are more focused on what will bring them new sales, rather than improving the experience of existing users. I think the timeout is shorter than the 30 minutes I think I saw someone suggest. If anyone knows the exact, then we can set to just under that.
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FYI, our Security Architect has posted an explanation on this and remembering login settings on this thread Remember me checkbox on Xero login page with more to come. Laurette, I am sorry you feel this way about the 2SA requirements. Well done on forcing the most stupid long winded 2 strep authorisation known to men onto users. You ought to be congratulated for making things MORE difficult.
Update – We understand this is disrupting your day and we are sorry. Please bear with us as our teams work to investigate and solve this.
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The timeout for me is just an unnecessary annoyance. I work from home and the only person here is me, so there’s no risk of anybody walking up & using my PC. I frequently need to “step away” from Xero, either physically or to use other apps. I totally agree with the self config option – I work from a home office so the 24 hour timeout would be ideal in this environment. You have people’s business data to protect in the sense that your customers trust you to ensure your data centres are secure from physical and cyber threat. You are not responsible, nor should be expected to be responsible, for what happens on your customers’ desktops.
Our Product Team is investigating this with urgency. Resolved – Our Product Team have resolved the issue that was preventing some users from loading the reports. Investigating – Some users may be experiencing errors with reporting in Xero, we are investigating and will post an update as soon as we have more information. Monitoring – Our Product Team have resolved the issue that was preventing users from accepting staff invites. This time has been chosen based on usage data which shows it will have the least impact for all our customers.
During the downtime, Small Business users will find that the organisation creation form within Xero will be offline and a redirect error page will be displayed. The Dashboard employee setup widget will also not be displayed. In progress – Scheduled maintenance is currently in progress. Investigating – We’re currently aware of an issue preventing staff members invited with admin permissions from being able to accept invites. Please let us know if you still have any issues with this, and we’ll investigate further. Staff Members with Admin permission are unable to accept invites into practices.
Investigating – On Sunday, 21 February at 8am NZT there will be a planned outage for approximately 30 minutes on Xero Central to perform maintenance. Investigating – We’re currently aware of an issue where some users are getting errors when accessing tax forms in Xero Practice Manager and Xero Tax. Update – We will continue to keep you updated as our teams work to solve this and we apologise for this inconvenience which we acknowledge is very frustrating.
If I really had a malicious employee and stepped away from my computer, 60 minutes or even 30 minutes is plenty of time for them to get at whatever they want to get at. I just had the budget scare and searched for this feature request. I spent an hour working on my budget and then was suddenly logged out.
Please modify the “Hey user,are you still there?” timeout popup screen to allow the browser to place the browser stored password into it. If you’re still having trouble answering your questions, please let us know. For security purposes and to protect your organisation’s data, we will need you to attempt the questions before we can advise on the next steps to re-access your account.” With Xero, payroll and accounting are seamless – they are one and the same system. Staff picks Consider these apps that have been hand-picked by the Xero teamXero apps and add-ons Apps, add-ons, and integrations that are built and owned by Xero.
How To Manage Timesheets In Xero (australia)
On the day, we’ll keep you updated on our progress here on the status page. Monitoring – The planned outage work has now begun, we’ll post any updates here as soon as they become available. Investigating – We’re currently aware of an issue when trying to save the Employment Information screen. Apologies for the inconvenience this is causing you – we’ll update you as soon as we have any news. Update – Just to let you know that we’re still working on this – we’ll update you as soon as we have more information.
Terrible idea to just popup and let us know we have timed out. I have also lost a lot of work because of this. These are standard concepts that are key to not frustrating the user experience.
For Accountants And Bookkeepers
I highly recommend Enpass for personal users and Bitwarden on Cloudron for business users. You’ll find lots of other interesting apps on Cloudron too. And if you Google my name to find my Blog & Twitter I’ll post more tips on there. For people who work from home, with Desktops it would be a huge help not to lose what your doing every 30 minutes due to a security timeout. Being a regular, daily, day-long user of Xero I would definitely appreciate a longer session timeout. In my circumstance there is little / no security concern in the locations I regularly use Xero from. Verifying by sms or email once a month is fine.
